OPERATIONS · TECHNOLOGY · PEOPLE
Simpler operations.
A business moving forward.
We connect e-commerce, customer support and IT solutions into one workflow. Business support in Romanian, Bulgarian and English.
WHERE WE CAN HELP
From everyday tasks
to the tools that simplify them.
Choose the services you need. We connect them with your company’s processes and tools.
E-commerce & sales support
Careful publishing and management of your products, from catalogue to order handling.
- Product listings and updates on websites and marketplaces
- Catalogue management, descriptions and content localisation
- Order management and sales operations support
Multilingual customer support
Clear communication in Romanian, Bulgarian and English, before and after the sale.
- Email, chat and phone support
- Enquiries, returns and exchanges
- CRM records and escalation coordination
Administrative & operational support
Bring structure to documents, orders and partner relationships.
- Document organisation, invoicing and bookkeeping support
- Courier communication and shipment tracking
- Administrative assistance with business setup and specialist coordination
Software development & integrations
Digital tools built around the way your business works.
- Websites, web applications and full-stack development
- APIs and integrations between existing applications
- Document workflows and internal process systems
Data, reporting & automation
Turn data and repetitive work into useful insights and simpler processes.
- Data engineering: databases and ETL / ELT pipelines
- Data analysis, reporting and visualisations
- AI support assistants and automation of repetitive tasks
HOW WE WORK
Your business comes first.
We build the next step together.
A clear working relationship, with agreed responsibilities and services that fit your operations.
Understand
We discuss your operations, customers, tools and everyday bottlenecks.
Plan
We agree on services, priorities, responsibilities and communication.
Implement
We prepare workflows, access to tools and the technical solutions you need.
Improve
We follow the work, review results and refine processes together.
THE FASTREACT TEAM
Two perspectives.
One way of building together.
Operational and technical experience at the same table. Work directly with the people who understand and manage your project.
Petya Petkova
Co-founder · E-commerce, Operations & Customer Support
Experienced in B2B and B2C e-commerce operations, order management, product publishing and localisation, and coordination with customers and partners. Communicates in Bulgarian and English.
E-commerce · CRM · Customer support · Coordination
Valentin Simion
Co-founder · IT, Data & Administrative Solutions
Builds software applications and ETL/ELT data pipelines. Turns data into useful reports and analysis, connects systems and simplifies workflows. Communicates in Romanian and English.
Python · FastAPI · ETL / ELT pipelines · Databases
LET’S TALK ABOUT YOUR BUSINESS
What would you like
to work better?
Tell us about your company and where you need help. We start with a conversation about priorities and ways to work together.
contact@fastreact.euWe can talk in Romanian, Bulgarian and English.